Supervision | Consumer Financial Protection Bureau (2024)

What the division does

CFPB has designed a supervision program to ensure that banks and nonbanks comply with federal consumer financial laws and to detect and assess the risks to consumers that arise from these businesses.

This consumer-centered approach to supervision is based on three main principles:

  1. Focus on risks to consumers in the policies and practices of consumer financial providers
  2. Analyze available data on the activities of providers, on the markets in which they operate, and on the risks to consumers
  3. Apply consistent standards in supervision of both bank and nonbank consumer financial companies

The Dodd-Frank Wall Street Reform and Consumer Protection Act created the CFPB and gave it critical consumer protection oversight authority – promoting greater accountability for American consumers. With this authority, the Consumer Financial Protection Bureau has the ability to examine for and monitor compliance with federal consumer financial laws and regulations at both large banks and nonbank financial services companies.

The CFPB has primary authority to enforce federal consumer financial laws for banks and other depository institutions with total assets of more than $10 billion, and their affiliates, which collectively hold more than 80 percent of the banking industry's assets. The CFPB also has the authority to oversee nonbank compliance, regardless of size, in certain specific markets: mortgage companies (originators, brokers, and servicers, as well as providers of loan modification or foreclosure relief services); payday lenders; and private education lenders. For other nonbank markets, the CFPB can also supervise "larger participants" after defining them by rule.

CFPB supervision is a comprehensive, ongoing process of pre-examination scoping and review of information, data analysis, on-site examinations, and regular communication with supervised entities and prudential regulators, as well as follow-up monitoring. For most depository institutions supervised by the CFPB, periodic examinations will be conducted. For the largest and most complex banks in the country, the agency has implemented a year-round supervision program that will be customized to reflect the consumer protection risk profile of the organization. The agency has implemented a risk-based nonbank supervision program that will include conducting individual examinations and may also include requiring reports from businesses to determine what businesses need greater focus.

Why you should apply to a CFPB supervision job opportunity

Your job opportunities with the CFPB Supervision team are unique.

  • Provide evenhanded oversight that will renew trust in the financial marketplace!
  • Learn about both bank and nonbank supervision and compliance.
  • Come in at the ground level of creating a new agency.
  • Be a leader in your field by creating a federal supervision program focused on ensuring that markets work for American families.

The purpose of the CFPB's supervision program is to assess compliance with Federal consumer financial laws, obtain information about supervised entities' activities and compliance systems and procedures, and detect and assess risks to consumers and the consumer financial markets. In this way, the supervision program will promote the development of markets for consumer financial products and services that are fair, transparent, and competitive. Supervision team members are working to provide consistent supervisory coverage that will help level the playing field for all industry participants to create a fairer marketplace for consumers and the responsible businesses that serve them.

We have built – and continue to build – a diverse, talented, and highly qualified supervision and examination staff to execute on all of our important goals. Our team comes from a range of backgrounds and is stationed throughout the country. Supervision headquarters are in Washington, D.C., and we have regional offices in San Francisco (West), Chicago (Midwest), New York (Northeast), and Washington, D.C. (Southeast).

Now, we need you!

Featured positions

Field Examination Manager

As a Field Examination Manager (Field Manager, CN-570-60), you will plan and manage the work of a staff of consumer compliance examiners conducting examinations of financial institutions or financial services companies typically offering multiple product lines or services. You will also provide advanced technical support and expertise at a regional level to advise management on significant and sensitive policy, procedural, legal, and examination issues.

Examiner

As an Examiner, you will independently conduct complex examination work. You will develop, present, and discuss examination findings, recommendations, and required corrective actions with bank and nonbank entities' senior management. Independently develop and implement supervision strategies for regulated entities being examined.

Examiner, CN-30, CN-40, and CN-51

As an Examiner at the CN-30, CN-40 or CN-51 band, you will participate as a member of a team in compliance examinations of financial institutions or financial services companies. You will participate in developing solutions to issues and problems with broad impact on consumers and the industry.

Examiner, CN-52, CN-53, and CN-60

As an Examiner at the CN-52, CN-53 or CN-60 band, you will lead teams as Examiner-in-charge in compliance examinations of financial institutions or financial services companies. You will participate as a technical expert in developing solutions to issues and problems with broad impact on consumers and the industry.

Supervision | Consumer Financial Protection Bureau (2024)

FAQs

Who does the CFPB supervise? ›

The CFPB supervises a range of companies to assess their compliance with federal consumer financial laws. We have supervisory authority over banks, thrifts, and credit unions with assets over $10 billion, as well as their affiliates.

Does filing a complaint with the CFPB do anything? ›

Consistent with applicable law, we securely share complaints with other state and federal agencies to, among other things, facilitate: supervision activities, enforcement activities, and. monitor the market for consumer financial products and services.

Why would I get a letter from the Consumer Financial Protection Bureau? ›

Sometimes the CFPB will send a warning letter to advise recipients that certain actions may violate federal consumer financial law. These are not accusations of wrongdoing.

Is a check from CFPB legitimate? ›

If you have received a check from the CFPB, it is because we have taken an enforcement action against a person or company for violating a consumer financial protection law, and you are eligible for compensation as a result of this violation.

What does the CFPB have the authority to do? ›

The CFPB has regulatory authority over providers of many types of financial products and services, including credit cards, banking accounts, loan servicing, credit reporting and consumer debt collection. A person shops in the beef section of a supermarket on February 13, 2023 in Los Angeles, California.

What is the CFPB supervision policy? ›

CFPB has designed a supervision program to ensure that banks and nonbanks comply with federal consumer financial laws and to detect and assess the risks to consumers that arise from these businesses.

How does the CFPB start an investigation? ›

Commencing enforcement investigations

Enforcement relies on a number of sources of information to identify potential issues that may warrant opening an investigation, including: Consumer complaints. The Bureau's whistleblower hotline. Referrals from federal regulators and other local, state, and federal agencies.

What actions can the CFPB take? ›

When a financial institution, individual, or other entity subject to the CFPB's authority breaks the law, the CFPB may take enforcement action against them. In certain cases, the CFPB may partner with other federal, state, or local agencies to investigate the wrongdoing and coordinate the enforcement action.

What does the CFPB look for? ›

Our work includes: Rooting out unfair, deceptive, or abusive acts or practices by writing rules, supervising companies, and enforcing the law. Enforcing laws that outlaw discrimination in consumer finance. Taking consumer complaints.

Why would CFPB call me? ›

This week, we confirmed that scammers are using CFPB employees' names to try to defraud members of the public. We've heard from people, specifically older adults, who received phone or video calls. We can't say it enough – the CFPB will NEVER contact you and ask you for sensitive information or to pay money.

Should I cash a check I got in the mail? ›

Don't Cash That Check!

The check you received may have amounted to only a few dollars and appeared to be a rebate on some item, or perhaps a refund for overpayment of an account. Well, did you know that, by signing that check, you are actually signing a legally binding contract?

How do I know if it's a fake check? ›

Any legitimate check issued by a bank has a check number. The check number appears at the top right-hand corner of the check. If the check does not have a check number, the check is fake. If it does have a check number, check the number against the number in the magnetic ink character recognition (MICR) line.

Does the CFPB oversee the FTC? ›

The Dodd-Frank Wall Street Reform and Consumer Protection Act, which created the CFPB, requires the CFPB and the FTC to work together to coordinate their enforcement activities and promote consistent regulatory treatment of consumer financial products and services.

What does CFPB enforce? ›

The CFPB implements and enforces federal consumer financial laws to ensure that all consumers have access to markets for consumer financial products and services that are fair, transparent, and competitive.

Who supervises the Department of financial institutions? ›

There are numerous agencies assigned to regulate and oversee financial institutions and financial markets in the United States, including the Federal Reserve Board (FRB), the Federal Deposit Insurance Corp. (FDIC), and the Securities and Exchange Commission (SEC).

Which agencies have supervisory responsibility over regulatory reporting? ›

The Federal Reserve shares supervisory and regulatory responsibility for domestic banks with the OCC and the FDIC at the federal level, and with individual state banking departments at the state level.

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