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This seller has been on Cars.com since February 2005.
Ray Skillman NE Kia on Shadeland in Indianapolis IN also serving Carmel IN and Greenwood IN is proud to be an automotive leader in our area. Since opening our doors we have kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new Kia or pre owned vehicle we will provide assistance to help you find financing options that fits your needs! Whether or not you have bad credit no credit or are a first time buyer!
Where We Stack 'Em Deep and Sell 'Em Cheap!
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Service center
Phone number (317) 584-8826
Service hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Reviews
4.1
(295 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
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5.0
Kia Shadeland was by far the best buying experience.
January 8, 2024
By DA Mayo from Plainfield
Kia Shadeland was by far the best buying experience. Every question I had was answered with ease. They made me feel important and never pushy. The showroom was pristine and everyone was very knowledgeable! I recommend this dealership 100%! I will never go anywhere else!
5.0
Kia Shadeland was by far the best buying experience.
January 8, 2024
By DA Mayo from Plainfield
Kia Shadeland was by far the best buying experience. Every question I had was answered with ease. They made me feel important and never pushy. The showroom was pristine and everyone was very knowledgeable! I recommend this dealership 100%! I will never go anywhere else!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
0 people out of 0 found this review helpful.Did you?
5.0
This is my go-to place for service!
January 7, 2024
By S.P. from Indianapolis
This is my go-to place for service! Thank you Ray Skillman Northeast Kia for making a girl feel comfortable about having repairs and service done to my vehicle.
5.0
This is my go-to place for service!
January 7, 2024
By S.P. from Indianapolis
This is my go-to place for service! Thank you Ray Skillman Northeast Kia for making a girl feel comfortable about having repairs and service done to my vehicle.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
1 person out of 1 found this review helpful.Did you?
1.0
Update: They said the fuel pump improved the misfire but
December 12, 2023
By shaungolden87 on DealerRater
Update: They said the fuel pump improved the misfire but it wasn't completely fixed. Stated that they were waiting on additional parts to come out of Dallas. I ended up picking my car up on 12/7/23. Derek Bell was my initial contact as JB Liddle wasn't at his desk. He handed me the bill for $189. I said "I feel like you all should eat this as a result of terrible customer service + you've had my car so long etc." DB said ok I'll get my manager. I asked was it Mitch he said no, Matt. So, the initial review probably is for Matt not Mitch. Nonetheless, Matt the manager smh not a good business guy and probably shouldn't be manager. As he looked through my paperwork he told me I was being charged for the initial oil change & tire rotation. He then said "I tell you what, you pull the review and I'll take care of your service." I was offended. I said no way, the review stands. He said "welp, you'll owe for the $189." I said wooowwwwww is this really happening. To which he responded with "that's business," To which I said, it may be business but it's not GOOD business. As I handed my credit card over to pay my bill, I kindly asked for a copy of all of the paperwork. I received a packet substantially smaller than the packet they had me sign. I asked Matt, again, fora copy of allll the paperwork to which he responded, 'this is your copy, you get the pretty colored copies, those black and whites are just repair orders, part orders etc." I then asked, again, for a copy of alllll the paperwork; he then obliged.Ray Skillman, good luck with this guy being your service manager. Not only does he NOT represent nor uphold good business. His integrity is in question as well.
1.0
Update: They said the fuel pump improved the misfire but
December 12, 2023
By shaungolden87 on DealerRater
Update: They said the fuel pump improved the misfire but it wasn't completely fixed. Stated that they were waiting on additional parts to come out of Dallas. I ended up picking my car up on 12/7/23. Derek Bell was my initial contact as JB Liddle wasn't at his desk. He handed me the bill for $189. I said "I feel like you all should eat this as a result of terrible customer service + you've had my car so long etc." DB said ok I'll get my manager. I asked was it Mitch he said no, Matt. So, the initial review probably is for Matt not Mitch. Nonetheless, Matt the manager smh not a good business guy and probably shouldn't be manager. As he looked through my paperwork he told me I was being charged for the initial oil change & tire rotation. He then said "I tell you what, you pull the review and I'll take care of your service." I was offended. I said no way, the review stands. He said "welp, you'll owe for the $189." I said wooowwwwww is this really happening. To which he responded with "that's business," To which I said, it may be business but it's not GOOD business. As I handed my credit card over to pay my bill, I kindly asked for a copy of all of the paperwork. I received a packet substantially smaller than the packet they had me sign. I asked Matt, again, fora copy of allll the paperwork to which he responded, 'this is your copy, you get the pretty colored copies, those black and whites are just repair orders, part orders etc." I then asked, again, for a copy of alllll the paperwork; he then obliged.Ray Skillman, good luck with this guy being your service manager. Not only does he NOT represent nor uphold good business. His integrity is in question as well.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
5.0
Great Customer Service
October 26, 2023
By Candice R. from Indianapolis In
I've had the best experience working with the whole team! Jordan is the best! It's always a pleasure to go in for service!
5.0
Great Customer Service
October 26, 2023
By Candice R. from Indianapolis In
I've had the best experience working with the whole team! Jordan is the best! It's always a pleasure to go in for service!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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1.0
The service and the KIA cars at this dealership are at
October 1, 2023
By aim on DealerRater
The service and the KIA cars at this dealership are at best SUB/PAR. I would not recommend this dealership or KIA cars in general. Check out KIA engine issues online. Their service is terrible!
1.0
The service and the KIA cars at this dealership are at
October 1, 2023
By aim on DealerRater
The service and the KIA cars at this dealership are at best SUB/PAR. I would not recommend this dealership or KIA cars in general. Check out KIA engine issues online. Their service is terrible!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
5.0
Very helpful
January 9, 2023
By Ldeko from Fair Oaks, IN
Recently bought a new Telluride, absolutely great customer service. They were not pushy and very helpful in all aspects. Definitely worth the 2 hour drive.
5.0
Very helpful
January 9, 2023
By Ldeko from Fair Oaks, IN
Recently bought a new Telluride, absolutely great customer service. They were not pushy and very helpful in all aspects. Definitely worth the 2 hour drive.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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5.0
Always a great experience!
December 26, 2022
By Jules from Indianapolis IN
Love this dealership and service department. Personable, transparent, efficient and professional. Easy to schedule appointments online or via phone, competitive pricing and incentives, and the dealership always looks clean, organized and attractive.
5.0
Always a great experience!
December 26, 2022
By Jules from Indianapolis IN
Love this dealership and service department. Personable, transparent, efficient and professional. Easy to schedule appointments online or via phone, competitive pricing and incentives, and the dealership always looks clean, organized and attractive.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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5.0
Ray Skillman Shadeland Kia, the
March 10, 2022
By Greg from Indianapolis
Ray Skillman Shadeland Kia is absolutely the best car dealer around. The service department is outstanding, with friendly professional staff. State of the art facilities.
5.0
Ray Skillman Shadeland Kia, the
March 10, 2022
By Greg from Indianapolis
Ray Skillman Shadeland Kia is absolutely the best car dealer around. The service department is outstanding, with friendly professional staff. State of the art facilities.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
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5.0
Great sales and service!
March 3, 2022
By Julie from Indianapolis
I have been to this dealership for service for the past 6 years. I appreciate the transparency and ease of each visit. When I decided to purchase a new vehicle everyone in sales treated me with respect. I got a great trade in offer and a fair price for my new car. Ask for Dave, Sean or Hunter!
5.0
Great sales and service!
March 3, 2022
By Julie from Indianapolis
I have been to this dealership for service for the past 6 years. I appreciate the transparency and ease of each visit. When I decided to purchase a new vehicle everyone in sales treated me with respect. I got a great trade in offer and a fair price for my new car. Ask for Dave, Sean or Hunter!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
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1.0
Poor service Not honest ppl will scam u so monitor ur
March 2, 2022
By kellzstylez01 on DealerRater
Poor service Not honest ppl will scam u so monitor ur personal information So be careful
1.0
Poor service Not honest ppl will scam u so monitor ur
March 2, 2022
By kellzstylez01 on DealerRater
Poor service Not honest ppl will scam u so monitor ur personal information So be careful
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
2 people out of 2 found this review helpful.
See all 295 reviews
