Contact us | Consumer Financial Protection Bureau (2024)

FAQs

Contact us | Consumer Financial Protection Bureau? ›

Visiting consumerfinance.gov/Complaint. Calling the toll-free phone number at (855) 411-CFPB (2372) or TTY/TDD phone number at (855) 729-CFPB (2372)

If you're having issues with a financial service provider – be it with overdraft fees, a HELOC or student loans – filing a complaint with the CFPB can help you get to a resolution. It may be worth attempting to work the problem out with the company first, but that isn't a requirement to submit a CFPB complaint.

Having a problem with a financial product or service? We help consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems. Tell us about your issue—we'll forward it to the company and work to get you a response, generally within 15 days.

By statute, a primary function of the CFPB is to collect, investigate and respond to consumer complaints.

The functions of the CFPB to assist people in borrowing money or using other financial services include: implementing and enforcing Federal consumer financial laws; reviewing business practices to ensure that financial services providers are following the law; monitoring the marketplace and taking appropriate action to ...

File a complaint with government or consumer programs

File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. If you think you may have experienced a scam, report it to the FTC.

The CFPB supervises a range of companies to assess their compliance with federal consumer financial laws. We have supervisory authority over banks, thrifts, and credit unions with assets over $10 billion, as well as their affiliates.

Pre-consummation or account opening waiting period.

A creditor must furnish § 1026.32 disclosures at least three business days prior to consummation for a closed-end, high-cost mortgage and at least three business days prior to account opening for an open-end, high-cost mortgage.

By filing a consumer complaint with the FCC, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most. The FCC does not resolve all individual complaints.

Sometimes the CFPB will send a warning letter to advise recipients that certain actions may violate federal consumer financial law. These are not accusations of wrongdoing.

What is the number one complaint category for the CFPB? ›

Table 1 lists the most common financial products in the CFPB consumer complaints database during FY2023. Credit reporting is by far the most common product category about which consumers complain, accounting for 80.5% of the complaints.

However, it has 45 days to investigate if you dispute after receiving your free annual credit report. Also, if you submit additional information relevant to your dispute during the 30-day investigation period, it can extend the investigation period for 15 additional days.

CFPB. Challenging the Consumer Financial Protection Bureau for pulling back on data collection to protect women-owned, minority-owned, and small businesses against discriminatory lending.

At issue is whether the CFPB's funding structure violates the Appropriations Clause of the U.S. Constitution, which states that “No Money shall be drawn from the Treasury, but in Consequence of Appropriations made by Law.” Since the CFPB is not funded through the annual appropriations process, but through permanent ...

In 2023, the CFPB filed 29 enforcement actions and resolved through final orders 6 previously-filed lawsuits. Those orders require lawbreakers to pay approximately $3.07 billion to compensate harmed consumers and pay approximately $498 million in civil money penalties.

Give us a call

Our U.S.-based contact centers are open Monday through Friday, 8 a.m. – 8 p.m. EST and provide services in more than 180 languages through our toll-free telephone number, (855) 411-CFPB (2372).

You're creating a record of your grievance when you file a complaint with the BBB, so other consumers can look up if a business has had previous complaints. They can then make a more informed decision as to whether to trust that business.